Refund policy
When iConnect refunds a payment, how long it takes to reach you, and who approves it. Your rights under provincial consumer protection law are unaffected.
When money comes back, how long it takes, and who decides.
Trades you can book
- AC Technician — AC service, gas refilling, installation and repair.
- Carpenter — Doors, locks, furniture repair, wardrobes and cabinets.
- Electrician — Wiring faults, fans, lights, switchboards and UPS work.
- Handyman — Small jobs around the house that do not need a specialist.
- Painter — Room and house painting, putty work, polish and wallpaper.
- Plumber — Leaks, blocked drains, taps, geysers and bathroom fitting.
- Pools — Swimming Pool maintenance and other services
Where we work
Verified tradespeople in Islamabad, Rawalpindi. See where we work.
How booking works
- Tell us the job. In the app, pick the trade, tick every problem you need fixed, add a photograph if it helps, and say where and when — now, or at a time you book.
- We offer it to verified workers nearby who do that trade and cover your area. If nobody answers, we widen the search, and you can search again with one tap.
- You choose your worker. Workers who want the job send an offer with their price, and you compare price, rating and jobs completed before you choose.
- You pay when it is finished, once you have confirmed the work is done, and you rate each other.
Work with us
Whether you are a plumber, electrician, carpenter, painter or AC technician, you join in the app: sign in with a mobile number, choose your trades and area, scan your CNIC and take a selfie. Once our team has checked them, jobs near you come to your phone and you quote your own price. Join as a tradesperson
Common questions
Can I cancel a job?
Yes. Cancelling is free at any point up to the moment the worker is on the way. After that a cancellation fee may apply, because somebody has travelled for a job that will not happen. You are always told the amount before you confirm the cancellation, not after. The app asks why you are cancelling, so the worker knows what happened.
What if the work is not right?
Raise it from the job itself. Both sides put their account and any photographs in one place and a member of our staff reads it. The outcome is either that the worker returns and puts it right, a part refund reflecting what was actually done, or a full refund.
How long does a refund take?
Every refund is approved by a person, and one above Rs 5,000 needs a second member of staff to approve it, which is why a large refund can take a day longer than a small one. A refund of a cash payment is transferred to you, as the next answer explains.
I paid in cash. How do I get a refund?
We never held your money, so it has to be transferred to you by hand. We will ask you for an account to send it to, and we do not treat the refund as done until somebody has actually made that transfer and recorded the reference.